How does Rain keep your funds safe?

At Rain, we take security very seriously and we understand how important it is for you. For that, we prioritize the security of your information and assets on our platform by employing robust safety and security measures, including industry best practices and rigorous compliance protocols.

Here’s an overview of the measures we have implemented over the years to keep your funds safe on Rain.

Fully licensed and regulated platform

At Rain, our mission is to drive the adoption of crypto assets in the region by providing a secure, easy to use, and fully licensed platform for individuals and institutions. The first of its kind in the region, Rain successfully obtained its license from the Central Bank of Bahrain in 2019 and later from Abu Dhabi Global Market (ADGM) in the UAE in 2023.

This means that you conduct trades and store your assets and funds on a licensed and regulated platform. Rain adheres to robust regulatory standards, aimed at maintaining a strong and secure trading environment for all.

Audited operations

In compliance with regulatory requirements, we uphold a 1:1 asset-to-customer funds ratio. This ensures that your funds will always be available to you. Additionally, as a regulated entity, Rain is subject to periodic independent audits on various aspects of our operations, including financial positioning and security systems. These audits add an additional layer of assurance, ensuring that we meet and exceed industry security standards.

Multi-layered cold storage

Cold storage is when crypto assets are taken off the internet and stored on an offline computer or with pen and paper, often kept in a bank safety deposit box. Private keys can be split (sharded) and stored in multiple boxes across different locations, which makes it impossible for hackers to access the information and compromise the funds.

While regulators require platforms to keep 90% of their crypto holdings in cold storage, Rain decided to go the extra mile and raise the percentage to 98%. This means that 98% of customers’ holdings in crypto are offline, protected and safe from any attacks.

We did not stop there. Rain also made the decision to create multiple layers of these cold-storage wallets, where the majority of crypto funds are stored while a smaller portion remains in the cold wallet. While both layers are robustly safeguarded, Rain decided that adding a second, even deeper layer of protection is worth it.

Bank-grade security and insurance policies 

Customers’ assets on Rain are kept safe using best-practice security systems and bank-grade security measures. 

This includes Rain’s comprehensive insurance policies, such as fraud coverage. These policies provide an added layer of protection to our customers’ funds and assets internally, and elevate customers’ trust to trade confidently against unexpected risks.

Human customer support

Since last year alone, 87,900+ traders have trusted Rain to answer their questions and provide guidance. That's because Rain provides localized support around the clock and guarantees you will always talk to a human, whether on live-chat or email.

If you are ever in doubt, have a question about your wallets, or need help confirming the validity of online requests, our team is available 24/7, and usually responds to your inquiries in less than 1 minute on live chat and within 1 hour through email. Just like crypto, Rain doesn’t sleep.

Our support agents are available to help you in English, Arabic, and Turkish. All you need to do is reach out to us, and we will personally provide you with the guidance and support you need.

By implementing the above measure, we demonstrate our commitment to providing a crypto platform that protects customer data and assets at all levels. We are dedicated to offering a platform built on customer security, regulatory excellence, and ease of use, ensuring crypto assets are accessible in a safe and reliable way.