How to Close Your Account?

To close your Rain account, you have two options.

If you have the Rain mobile installed, you can request your account to be deleted by going to your Profile tab, then selecting Security, and then tapping the "Delete Account" link. On the next screen, please read through the warnings and confirm your decision.

Alternatively, you can also reach out to our Customer Experience team for assistance. This can be done by visiting our support page and clicking on the "Submit a Request" button located in the upper right corner of the screen.

For a smoother and faster resolution, make sure you are logged into your Rain account. When submitting the request, choose "My Account" as the support category and "Account Closure" as the subcategory. After submission, our Customer Experience team will respond to your request within 24 hours, guide you through the process, and inform you of any additional steps you may need to take.

Before deciding to close your account, please consider that maintaining your Rain account is cost-free. You are welcome to keep your account idle for as long as you wish, until you're ready to trade or deposit funds again.

Please note: If there are outstanding balances in your crypto or fiat wallets, we will not be able to close your account until these balances are settled. Therefore, we recommend withdrawing and/or transferring your funds to your bank account or other wallet addresses if you intend to close your account.