The process of verifying your account ensures compliance with regulatory requirements. While most verifications complete within 24 hours, some cases require additional time. Understanding common issues can help you avoid unnecessary delays.
Identity document quality issues
Clear images are essential for quick processing. If your photo is blurry, has glare, or cuts off details like your name or address, the system cannot read it. This often results in a rejection and requires a new upload.
Incorrect documents
Delays often occur if you submit an invalid ID or proof of address document. Ensure your ID is not expired, showing your full name and residential address. Submitting incorrect documents will pause the process.
Additional security checks
At times, we may need to perform extra checks to meet regulatory requirements and our security standards. This might involve confirming your source of funds (the origin of the money you plan to invest) or asking for updated documents. You will be notified through the app if this is needed.
In short, here’s what you need to do
Please ensure your documents are valid and fully visible before uploading and contact our support team if your verification remains pending after 24 hours.