If you notice that funds have been deducted from your card or bank account but the crypto purchase has not appeared in your Rain account yet, do not worry. This is a known scenario that is resolved safely.
Why this happens
This usually occurs due to a temporary processing delay between your bank and our payment provider. Although your bank has released the funds immediately, the confirmation signal may take a moment to reach our system due to network connections.
Your funds are safe
Your money is secure at all times. In these situations, one of two things will happen: the transaction will either process successfully and the crypto will be credited to your account, or the transaction will be cancelled and the funds will be automatically reversed to the source card/payment method used within 15 business days.
What to do next
To resolve this quickly, please contact our support team immediately. To help us trace the transaction efficiently, please have a screenshot of the bank deduction ready, ensuring the amount, date, and transaction reference are visible. Our team is available 24/7 to assist you.