Discover Blockchain & Crypto

For those just starting out, seasoned investors, and everyone in between, our guides and insights cover all aspects of the crypto world.

All FAQ Security Trading & Investing Product Updates News Crypto101 Industry Insights Opinions

FAQ

Get help faster: how to report an issue

Reporting an issue with accurate details directly impacts how quickly we can resolve it. Whether you are facing a technical glitch or a transaction delay, providing the right information upfront helps our support team investigate immediately.

FAQ

How to unsubscribe from price alert emails

Price emails are designed to keep you updated about price changes in the market so you don’t miss important opportunities.

FAQ

Escalating a technical issue

Technical issues can happen from time to time. The good news is that most problems are resolved quickly once they are reported to our team.

FAQ

Why is my withdrawal still pending?

Seeing your withdrawal stuck in “pending” status can be worrying, especially if you need the funds urgently. However, this is usually temporary and not a cause for concern. Here, we will walk you through why this can happen and what to expect.

FAQ

Withdrawals to a another person's bank account

We understand that sending money directly to friends, family, or business partners seems convenient.

FAQ

Bank transfer delays: reasons and solutions

Whether you are depositing or withdrawing funds, we understand that you expect your funds to arrive quickly. When delays occur, it is natural to wonder where your money is. Here is a look at why delays happen and how you can avoid them.

FAQ

Withdrawing in a different currency

To get the most out of your funds, here are a few points to keep in mind when you withdraw funds from your Rain account. These tips are to help you avoid unnecessary costs and ensure a smooth experience.

FAQ

How does Rain keep your funds safe?

At Rain, we take security very seriously and we understand how important it is for you. For that, we prioritize the security of your information and assets on our platform by employing robust safety and security measures, including industry best practices and rigorous compliance protocols.