Official Complaint Form

Before You Begin: Please Read

This form is provided to help you submit a complaint to Rain MENA FZE (the "Company") in a clear and structured way. You are not required to use this form; complaints submitted by email addressed to support-ae@rain.comare equally accepted, but using this form will help us process your complaint as quickly as possible.

NB__: <u>There are no fees or charges for submitting or handling a complaint.</u>

Upon receipt of your complaint, the Company will:

• Acknowledge your complaint within one (1) week, providing you with a unique reference number; and
• Resolve your complaint within four (4) weeks. In exceptional circumstances where this is not possible, you will receive a status update within four (4) weeks and a final resolution no later than eight (8) weeks from the date of submission.

If you have any questions about the complaints process before submitting this form, please refer to the Company's Complaints Handling Policy and Procedure, available here.

All information provided in the form below will be kept confidential and used solely to investigate and resolve your complaint.