Gaining access to your portfolio is a priority. If you are unable to log in due to a forgotten password or an error message, follow the steps below to resolve the issue quickly before contacting support.
Check your login details
Start by verifying your credentials. Ensure there are no spelling errors or extra spaces in your email or password. If you have multiple email addresses, confirm that you are using the one registered with your Rain account. Additionally, ensure that you are not using a VPN while trying to login.
Switch between app and website
If you cannot log in via the Rain app, try accessing your account through the Rain website. If the website works, the issue may be with the app installation. Try deleting and reinstalling the app to fix the problem.
Reset your password
If you have forgotten your password, you can reset it in a few steps:
Tap Forgot password? on the login screen.
Follow the instructions sent to your registered email address.
Create a strong new password and try logging in again.
Still need help? If you have checked your connection and the issue persists, our support team is available 24/7 to assist you. To help us resolve this faster, please share the following details when you contact us:
A screenshot or screen recording of the error message.
The device and browser or app version you are using.
A brief summary of the steps you have already tried.